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    Water Resources - COVID-19 UPDATE

    Statement from Lynchburg Water Resources

    Safe water and sewer services are essential to protecting human health during all infectious disease outbreaks.  As Lynchburg officials respond to the COVID-19 emergency, the Department of Water Resources is taking all necessary measures to ensure delivery of safe, clean drinking water and treatment of your wastewater.  

    Your Drinking Water is Safe

    ​According to the latest from the CDC, the COVID-19 virus has NOT been detected in drinking water.  Lynchburg’s drinking water is high-quality and safe to drink.  The conventional water treatment methods we use at our plants, including filtration and disinfection, remove or inactivate the virus that causes COVID-19.
    We continue to test and monitor our drinking water supplies round-the-clock.  In addition, we have proactive plans in place to continue providing safe and clean drinking water to our customers. 

    We'll Keep the Water On

    In the interest of public health and safety, the City of Lynchburg’s Department of Water Resources has temporarily suspended all water service cutoffs for non-payment until further notice. The Department will continue to monitor the situation and customers will be notified in advance before the suspension is lifted. This suspension is to ensure that all Lynchburg residents are able to continue to practice good hygiene, by washing their hands with soap and water, to help mitigate the spread of COVID-19.  We know our citizens are concerned about their families, and ensuring they have reliable water and wastewater services allows them to focus on staying healthy and well.   

    But Please Try to Keep Your Account Current

    Residents may mail their payments, pay online by downloading the City’s mobile app at http://www.lynchburgva.gov/apps, pay via the City’s website at www.lynchburgva.gov or drop their payment (check or money order) in the dropbox in front of City Hall, 900 Church Street.
    We are committed to helping our customers who are currently facing financial hardships.  Customers having trouble paying their water bill should contact us by calling (434) 455-3840.  To learn about financial resources customer may contact the United Way’s 2-1-1 Information Line.

    Please, No Wipes Down the Toilet!

    While you’re using disinfectant wipes to help combat the spread of COVID-19, please remember to dispose of them in the trash, NOT the toilet!  Wipes and rags can cause sewer backups and oveflows, and we don’t want to create any additional health risk at this time.  Even the wipes labeled as “flushable” don’t break down.  So please remember:  only the three P’s down the toilet: poop,pee and (toilet) paper.

    Water Plays a Big Role in Prevention

    Frequent and proper hand hygiene is one of the most important things we all can do to prevent infection. That means washing your hands often with soap and water for at least 20 seconds.

    We're Practicing Social Distancing

    Our College Hill Water Plant & Museum, Wastewater Treatment Plant, & the Pedlar Reservoir are closed to the public until further notice. Scheduled vendors’ visits and deliveries are still allowed.

    Business Owners Are Urged to Follow Water Safety Guidelines for Reopening

    We are encouraging business owners to follow water safety guidelines as they begin to reopen their establishments. In buildings that have been shut down or used less frequently, stagnant water can cause conditions that increase the risk for growth and spread of Legionella and other harmful bacteria.
    Lynchburg’s drinking water is high quality and safe to drink. The conventional water treatment methods used at the plants, including filtration and disinfection, remove or inactivate the virus that causes #COVID19. Water Resources continues to test and monitor the drinking water supplies and have proactive plans in place to continue providing safe and clean drinking water to customers.
    • The Centers for Disease Control has listed guidelines for businesses to take before buildings reopen. That list of guidelines is available by following this link
    • Environmental Science, Policy & Research Institute has issued flushing guidance by following this link.  

    More Resources: