Utility Billing: Pay A Bill

Payment Options

Online Payments - Citylink using Visa, MasterCard, American Express, Discover Card, and e-check

When making online payments, you will need your account and customer numbers from your bill. Payments can be made by Visa or MasterCard with a credit or debit card. Please allow three business days for your online payment to post to your City of Lynchburg utility account. You will be charged a processing fee of 2.25% of the amount you are paying for each transaction you make. This fee is a convenience fee charged by Vipnet, our online credit card processing provider. The fee is not assessed by the City of Lynchburg.

Pay via Credit Card

You will be charged a processing fee of 2.25% of the amount you are paying for each transaction you make. This fee is a convenience fee charged by Vipnet, our online credit card processing provider. The fee is not assessed by the City of Lynchburg.

Pay via E-Checks

E-Checks are now available for utility bill payments on CityLink. You may make one time payments or register in order to make payments to your account on a regular basis. E-Check information can not be provided by telephone and customers will not be able to pay by E-Check at the teller windows. You must perform the electronic E-Check payment on CityLink only.

There is no fee for E-Checks payments.

Automated Phone Payment using Visa, MasterCard, American Express, and Discover Card (applicable fees will apply)

Call 1-800-272-9829
For Utility Payments select Option 3 for taxes and enter Jurisdiction code 1027
Select Option 3 for Water/Sewer
Enter 7-digit account number
Enter 3-digit customer number, located after the 7-digit account number
Example: 999999-001 (999999) is account number (001) is the customer number
Enter 10-digit telephone number
Enter your card information and payment amount
Accept processing fee and receive confirmation number for payment

Automatic Bank Draft - request bank draft

The City of Lynchburg Billings and Collections Division is pleased to offer an Automated Direct Payment Program for our customers. Since this is designed to electronically draft funds from your bank on the due date, this program provides a convenient and reliable method of paying your utility account for water and sewer.

To participate in the automated direct payment program complete the information requested and sign the authorization form, attach a VOIDED CHECK from your personal bank account, and return both to the Billings and Collections, Utility Billing office (see address below ).

The Utility Billing office will process your request upon receipt. The next utility bill issued by this office must be paid in full by the customer. The Utility Billing office sends a payment verification transaction (pre-note) to your bank on this bill and no money will be collected by bank draft. On the second bill after you have presented the authorization form your bill will include a message “Bank Draft –Do Not Pay”. Your bank account will be drafted on the due date for amount reflected on the bill.

All customers are required to provide written notification thirty days (30) prior to your bill due date, of any bank account changes or if you no longer elect to participate in the Automated Direct Payment Program.

If your bank rejects the utility payment draft for any reason, you are required to pay by cash or money order to the Billings and Collections teller in City Hall the amount of the draft, a service fee, and the security deposit. Your water service is subject to disconnect; on the next business day after notification is sent by your bank that the draft has been rejected. Additional fees will apply if your water service is terminated. It is very important for you to contact the Utility Billing Office regarding any problems with your payment. We will also advise you on the status of future bank drafts. If you have any questions or concerns about the Automated Direct Payment Plan, please contact Utility Billing at 434-455-3840 or email utilitybilling@lynchburgva.gov.

Payment kiosks

City Hall: 10th Street side
Lynchburg Public Library: 2315 Memorial Avenue
Regal River Ridge Mall: 3411 Candler’s Mountain Road

Drop box

A dropbox is available at City Hall, 10th Street side entrance.

Pay by mail

When mailing your payment, please include the payment stub from your bill along with your account and customer number written on your check or money order. Payments should be mailed to:

City of Lynchburg

Utility Billing - Payment Processing Center

P.O. Box 9000

Lynchburg, VA 24505

Please note that mailing a payment without a payment stub from the bill could delay the posting of the payment to your account. When mailing your payment without the payment stub from your bill, please write the account and customer number on your check or money order and mail to:

City of Lynchburg

Utility Billing - Billing Office

P.O. Box 1237

Lynchburg, VA 24505

In-person payments

City Hall, 900 Church Street, Lynchburg VA 24505
Business hours 8:30 p.m. to 5:00 p.m. Monday – Friday except for on legal holidays.