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Our Public Safety Communications Specialists (PSCSs) working within our Emergency Communications division provide emergency assistance to the citizens and visitors of Lynchburg 24/7/365. Operating out of our facility on Candlers Mountain Road, the PSCSs provide emergency medical dispatch instructions, including over the phone CPR instructions and instructions for child birth, along with dispatching the Lynchburg Fire and Police Departments to citizen requests for service.
In 2019, the PSCSs at DES took approximately 193,829 calls, both 911 and administrative, with a daily average of about 400 calls received. An average of 250 calls were dispatched for police and fire/EMS per day.