Citizens First Info Center

The City of Lynchburg wants to make it easier for you to obtain the services you want and need. One way we do this is through the Citizens First Info Center, a one-stop citizen assistance office.

You can report neighborhood problems, get information about City services, register complaints, make inquiries, or even pay us a compliment. When you report a problem, we notify the appropriate department to assist. Then we keep track of your request until you get the service you need.

Chat with Us

Citizens First is now online and ready to chat with you Monday through Friday from 8:30 am to 5 pm. Just click in the lower right corner of the home page to start chatting!

Call Us

Call 434-856-2489 (CITY) between the hours of 8:30 am and 5 pm to speak with a customer service representative. You may also leave a message if it's after business hours and Citizens First will respond the next business day.

Go Online with Us

Send us your request online, 24 hours a day/7 days a week!