Emergency Communications

Overview

Kimberly CashOur Public Safety Communications Specialists (PSCSs) working within our Emergency Communications division provide emergency assistance to the citizens and visitors of Lynchburg 24/7/365. Operating out of our facility on Candlers Mountain Road, the PSCSs provide emergency medical dispatch instructions, including over-the-phone CPR instructions and instructions for childbirth, along with dispatching the Lynchburg Fire and Police Departments to citizen requests for service.

What to Expect When Calling 911

When you call 911 within Lynchburg, the first question the call taker will ask is your location. This could be a specific address, intersection, nearby business, or even a trail marker on one of Lynchburg's trails. Then the call taker will ask for the phone number you are calling from. The call taker will ask you to repeat both your location and your phone number for verification.

Once the address and phone number have been verified, the call taker will ask, "Okay, tell me exactly what happened?" For all calls, the call taker will ask a series of questions to determine the most appropriate response for your emergency.

It is important to remain as calm as possible and stay on the phone with the dispatcher until they say it is okay to disconnect or until help arrives.

Although it may feel that it is taking a long time to answer questions when dealing with an emergency situation, try to remember that this process does not delay the response from the police or fire department. While you are talking to a call taker, someone else is sending you the required responders.

Lynchburg 911 Statistics

Fiscal Year Runs from July to June

2020 to 2021

2021 to 2022

Landline 911 Calls Received

14,884

11,795

Wireless 911 Calls Received

45,583

50,792

Administrative Calls Received

72,554

76,358

Total Calls Received

133,021

138,945

Outbound Calls

44,149

42,744

Total Calls (Inbound + Outbound)

177,170

181,689

Daily Average Calls Received

364

381

Emergency vs Non-Emergency Graphic