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    What to Expect When Calling 911

    When you call 911 within Lynchburg, the first question that you will be asked is to give your location, whether it be an address, intersection, or nearby business and then you will be asked for the phone number you are calling from.You will be asked to repeat both of these for verification to ensure that help is sent to the correct location.

    Once the address and phone number have been verified, you will be asked, "Okay, tell me exactly what happened?" For all calls, the dispatcher will ask a series of questions to determine the most appropriate response for your emergency.

    It is important to remain as calm as possible and stay on the phone with the dispatcher until they say it is okay to disconnect or until help arrives.

    Although it may seem that it is taking a long time to answer questions, this process is not delaying the response from the police or fire department. Remember that while you are talking to a dispatcher, someone else is sending the assistance you are requesting.