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Lynchburg Recognized for Use of Technology to Deliver Services
The Center for Digital Government has announced the winners of the 2017 Digital Cities Survey and Lynchburg has placed first in its population category (75,000 – 124,999). Now in its 16th year, the annual survey recognizes cities that use technology to improve citizen services, enhance transparency, and encourage citizen engagement.
“This year’s leading digital cities are leveraging technology to connect disadvantaged citizens with critical information and services, promote citizen inclusion in important government processes and share government data with the public,” said Teri Takai, Executive Director of the Center for Digital Government. “Thanks to the efforts of these innovative cities, citizens can now meaningfully interact with city government more easily than in any other time in history. Congratulations to the winners!”
Over the years, the City of Lynchburg has consistently been recognized by the Center for Digital Government’s survey, placing second in 2016 and sixth in 2015. This year, one of the advances of note is the addition of the interactive portal, “My City Services” to the city’s Open Data Portal and the use of citizen engagement efforts and Geographic Information System (GIS) to support the city’s “Poverty to Progress” initiative. The GIS team is partnering with the Virginia Extension Service to map areas that lack nearby grocery stores to help non-profits and churches provide food assistance to those in need.
“My City Services” also enables citizens to quickly locate facilities and services available to them in their neighborhood, information about elected officials and other useful community information. Citizens can easily access this information here.
Also of note was the city’s extensive use of social media and its collaborative efforts among departments in using shared technologies to improve customer service.