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    Home » Lynchburg to Conduct Biennial Citizen Survey

    Lynchburg to Conduct Biennial Citizen Survey

    What is your opinion of the Lynchburg community? How would you rate refuse collection, snow removal or police services? Residents will find these questions and others on the City’s biennial survey scheduled to begin this month. This is the sixth time that the City has contracted with the National Research Center to conduct the survey.

    The survey is mailed to 1500 households (375 in each of the four wards). Addresses chosen to participate will receive a notification postcard with the survey to soon follow. Residents are encouraged to complete the survey and return it by mail or complete the survey online. The survey is anonymous, and the final reports include geographic and demographic comparisons as well as benchmarking data with similar sized cities.

    City Council and staff will receive the results of the survey in November 2017, and a report of the results will be presented to City Council during a work session.  

    The National Citizen Survey™ (The NCS™) was among the first scientific surveys to gather resident opinion on a range of community issues and has been used by more than 350 communities in 48 states. Communities using The NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders, and identified clear priorities for use in strategic planning and budget setting. The NCS is the only citizen survey tool endorsed by the International City/County Management Association (ICMA) and the National League of Cities (NLC).