Community Development


Freedom of Information Act


Have a comment, suggestion, or request? Contact us using our online request portal.


M-F, 8:30 AM - 5:00 PM


    You are here

    Home » Community Development » Inspections » Property Maintenance » Housing Complaint Procedure

    Housing Complaint Procedure

    • Once a complaint is filed, either through Citizens First (434-856-CITY) (434-856-2489) or through the Inspections Division (434-455-3910), it will be assigned a housing case number.
    • The case is then assigned to an inspector according to the census tract assigned to that inspector.
    • The inspector then contacts the owner through a phone call or through postal mail to set up a time and date to do an inspection of the property.
    • If the owner is initially contacted by phone or mail, an appointment will be set to meet at the property.
    • An inspection can also be made through the tenant of the property.
    • If the owner cannot be initially contacted, the inspector will go by the property, do an exterior inspection from the street, take pictures of that inspection and note on the Inspection Report/Violation Notice that an interior inspection may be needed to further complete the complaint filed.
    • Any violations noted will be listed on an Inspection Report/Violation Notice giving a date in which a follow-up inspection will occur to have the violations abated.
    • After completing the inspection, the inspector will enter all the pertinent information into the computer along with any pictures taken.
    • Additional time may be given to abate the violations if progress has been shown to be productive.
    • Should no progress or little progress be made, the inspector has the option to serve the owner a summons to General District Court to show why these violations have not been abated.

    Request for Repair 14 Day Notice {Click the SUBMIT button and PRINT two (2) copies: (mail/send to owner ~ save a copy for your records}

    No votes yet